FAQ

Your information is safe with us!  There are a few things you will notice about our website, the first being that you are using a secure website.  For those lovers of policies, we also have one of those.  Check out our Privacy Policy by clicking here!  

Great question!  If you choose to purchase an in stock item from our (virtual) shelves, by 10am  (AEST) it will be posted the same business day.  Most of our postage is done with Australia Post and you can check out their parcel postage estimates by Clicking Here. 

In the the event that you have ordered an item that is out of stock, or something custom made, it will take a little longer to get it into your hot little hands.  Contact us ahead of your order for specific timeframes for these products.

We want you to love your new Sunday Cowgirl product just as much as we do.  That’s why our return policy is DARN good, even if we do say so ourselves.  

You have four (4) weeks from your order date to return the unused item in its original packaging.  You can choose from either a full refund or store credit (less shipping costs).

Absolutely NOT … isn’t that fantastic!  Every hide has a different pattern and no two items are the same.

The photos on the website are a sample of the item.  If you do receive an item that you don’t love … no questions asked!  Check out our return policy above.  

Very easy!  Just contact us for more information on special orders.  We can give you the rundown on the process, the time to make your bag and what to expect along the way.

Yes!  At times, our products may sell out prior to them making their way to the (virtual) store due to demand.  For this reason, pre-orders are available to ensure that you receive your product in the very next shipment.  

Pre-orders can can take a little longer but it’s totally going to be worth the wait.

We sure do!  If you are interesting in becoming a wholesaler, you can find more information by Clicking Here or Connecting with us.  We don’t however allow multiple stores in the same region 💛

You sure do!  All of our products get a road test before we stock them.  We guarantee our products for a period of fourteen (14) months from the order date.  This covers stitching, hardware and leather quality but unfortunately does not cover normal wear and tear of leather products.

Please contact us. 🤗 We would be happy to help you, you can choose to contact us via email, phone or online form.